Support & Training

Contact Technical Support

Note: The information on this page is specifically for customers in the Americas only. For customers elsewhere, please contact your country's / region's representative. If you do not know who your representative is, the Contact page for assistance.

All telephone and email-based support is offered under the CADlink Tech Assist program. To learn about the benefits of the Tech Assist program, click here.

Phone:

1-888-744-6522
CADlink Technicians are ready to help you solve your technical problems. Note that most calls are done on a call back basis. Therefore, please leave a voice message, including all required information (see below), and a technician will return your call promptly.

Hours of Operation:

Technical Support staff are available:
Monday through Friday 9AM to 5PM (EST).

Single-incident Support:

For $75 USD you may talk to a CADlink technician to resolve a single technical support problem.

Required Information:

Dongle (security device) number
CADlink product being used (e.g., SignLab, ProfileLab etc.)
Version of the CADlink product
Operating system (2000, XP)
Name of contact person
Email address
Phone number, including area code
A brief description of the problem including any error messages which occur, and what function was being performed, when that error message occurred

Additional information that may be useful to include:
Fax number
Company name