Tech Assist Program - For North American Customers Only*
The Tech Assist Program: designed to enhance production by offering factory direct technical support and services for Cadlink brand software. Tech Assist delivers priority access to CADlink's technical support as well as on-going access to maintenance up-grades, improvements to device drivers, to new printer profiles and technology improvements as they become available.
A new purchase of CADlink software* entitles the owner to 180 days of free access to CADlink's Tech Assist Program.
Upgrades to the latest version of CADlink software* entitles the owner to 90 days of free access to CADlink's Tech Assist program.
A Designer or Site License package for an original CADlink software package owned by the user, entitles the owner to free access to CADlink's Tech Assist program, for as long as their corresponding original package has free access to the Tech Assist program.
*CADlink software programs included in CADlink's Tech Assist Program are SignLab, EngraveLab and Digital Factory
The program provides time-limited free technical support for all supported CADlink software packages* that are at one customer site.
* SignLab version 7.1 and Profilelab and EngraveLab version e6.1 and earlier will no longer be supported by CADlink and cannot be registered in the Tech Assist program.
The program provides maintenance updates for all supported CADlink software packages* at one customer site. Updates can include new or improved cutter and printer drivers, new print modes for existing printers, bug fixes and technology additions that improve the productivity of the CADlink software version that is registered in the Tech Assist program.
Important: If a CADlink software package owned by the user is not registered in the Tech Assist program, then once their free access period expires, they will not receive technical support from CADlink until they subscribe to the Tech Assist program.