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Tech Assist Program - For North American Customers Only*
The Tech Assist Program: designed to enhance production by offering factory direct technical support and services for Cadlink brand software. Tech Assist delivers priority access to CADlink's technical support as well as on-going access to maintenance up-grades, improvements to device drivers, to new printer profiles and technology improvements as they become available.
Extended Support
When the free access period to the Tech Assist program has expired, you can continue to receive technical support by subscribing to CADlink's Tech Assist program.
There are two options are available:
Per Incident
Pay per incident technical support for $55(USD) per incident.
Annual Subscription - $150.00(USD)
One subscription provides Tech Assist coverage for the first dongled version of CADlink software, at any customer location.
Each additional dongled version of CADlink software owned by the user, at the same site, must also be registered in the Tech Assist program for $15.00 per year.
Program Details
The program provides time-limited free technical support for all supported CADlink software packages* that are at one customer site.
* SignLab and EngraveLab version e6.1 and Profilelab version e6.0 and earlier will no longer be supported by CADlink and cannot be registered in the Tech Assist program.
The program provides maintenance updates for all supported CADlink software packages* at one customer site. Updates can include new or improved cutter and printer drivers, new print modes for existing printers, bug fixes and technology additions that improve the productivity of the CADlink software version that is registered in the Tech Assist program.
Important: If a CADlink software package owned by the user is not registered in the Tech Assist program, then once their free access period expires, they will not receive technical support from CADlink until they subscribe to the Tech Assist program.