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TOPIC: Roland Engraver going offline

Roland Engraver going offline 11 months 3 weeks ago #5334

  • GaryS
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We just bought Engravelab with a Roland EGX-30A and while engraving we get a error saying engraver is offline. We use the USB connection to the computer but don't understand why its getting this error. Any Ideas?
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Roland Engraver going offline 11 months 3 weeks ago #5340

  • rayw
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I can only guess but it could be the USB port is losing power and the engraver becomes disconnected from the PC, try using a powered USB hub to connect to the engraver.
Could also be the USB cable, if it is damaged or more than 3m in length.
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Roland Engraver going offline 10 months 2 weeks ago #5381

  • frankd
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Are you familiar with editing INI files.
Go to Cut/Plotter Setup or Engrave/Engraveing Defaults.
Click the Setup button.
You should now be in the Engraver Setup dialog.
Press ALT E on your keyboard.
That should bring up your driver in NOTEPAD.
Search for [Port Setup] near the bottom of the file.
Add the 2 lines below that I have in Bold


[Port Setup]
FirstWaitMultiplier= 1000
2ndWaitMultiplier= 5000


This should cure it.
When we try to open the USB port, we time out if it fails to open fast enough.
I have found that Rolands are a bit slow to open the port.
FirstWaitMultiplier= 1000 means that we wait for 1 second instead of the default 1/10 of a second.
Last Edit: 10 months 2 weeks ago by frankd.
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