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TOPIC: "Error in Locating Security Device"

"Error in Locating Security Device" 1 year 3 months ago #5129

  • Bobbie
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:( My computer crashed, & I just re-installed my Signlab 8, & it says trial version. Cadlink has just emailed me my license files, but I am checking this first incase I need to resolve this issue before I download my license files. When I installed the Signlab, I waited until after the installation to plug in the dongle, just like it says to do, but I still got this message, "Error in Locating Security Device" then I clicked OK, & another window popped up that said, "Please replace security device" & it shut the whole thing down! Can any of you help me please?
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"Error in Locating Security Device" 1 year 3 months ago #5137

  • Bobbie
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Hello? Can someone please help me? I am at a stand still until I can get my Signlab going. Every time I have had to get a new computer, or reinstall my Signlab it has been a nightmare. Does it have to be? :whistle:
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"Error in Locating Security Device" 1 year 3 months ago #5152

  • rayw
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Your dongle should have some numbers on it.
eg 123456H
& 4294967295

The second longer number is the serial number of the dongle, this should match the S/N number in Help > About Signlab (regardless if it is a trial or not).

If the dongle and the licence files are matched and the dongle is found then the S/N number will show as 4294967295,#0,

If there is a problem then the number will show as 4294967295,#-1
If the numbers in the S/N match the numbers on the dongle and the -1 shows, then the software is having a problem locating the dongle. This could be a physical problem or a driver problem.

You can download an up to date driver for the Aladdin (HASP) dongles (purple dongle with red light) from here.
the file you need is:  Sentinel HASP/LDK - Windows GUI Run-time Installer – required for HASP4 API older than v8.0.
Download > Unzip > double click "HASPUserSetup.exe" to install.

To update from temporary licence files to permanent licence files follow the instructions in the video found here either Installing Permanent LCF or Installing LCF Trial Expired.
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