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TOPIC: bitmap disappears in vpm

bitmap disappears in vpm 2 years 1 week ago #5677

I sent an image to VPM to print from and the bitmap in the graphic is no longer there in VPM. I created a text and then sent to the image menu and used the eye candy bevel tool to give it a 3D look. When finished it creates a bitmap of the beveled text and leaves the original text, which I outlined and shadowed and then placed it around the beveled bitmap. Then I removed the text leaving only the bitmap and shadows. I also edited the bitmap and removed the white background.
Mom now it's ready for print so I sent it to VPM and when I opened it only the outlines and shadows were visible. I tried grouping the graphic together and then resent it to VPM....same bitmap. I have had this happen once before and that time only one letter disappeared out of a word I had in the graphic. It was a text I had put a gradient fade on and shadowed. Can someone please explain this to me?
oh yea, I use signlab 9.
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bitmap disappears in vpm 2 years 1 week ago #5678

can you attach the file or send via WeTransfer or similar to Support"at", I would need to see the file to have any idea why or to suggest a solution.
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