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TOPIC: Holding error in vision production manager

Holding error in vision production manager 1 year 1 month ago #6230

Every time i try to print when it gets too 100% active it says holding error and does not print

[PROCESSING] Start: Page output - Untitled1
[Process]: ProcessJob thread started
[Process:] Processing Job: Job9550.v0
[INFO] Page output - Untitled1 Waiting for port
[USB Port]: Captured Data Port
[INFO] Page output - Untitled1 Printing
[Output]: Output thread started
[Output]: [USB Port]: Started.
[Output]: [USB Port]: The Port is unavailable or the device is not connected.
[Output]: Unable to open the Port. Output Thread will terminate.
[Output]: Output thread done
[Print]: Waiting for output thread
[ERROR] Page output - Untitled1 Abnormal termination
[INFO] Page output - Untitled1 Printing complete
[USB Port]: Released Data Port
Job Processing done
[Process]: ProcessJob thread done
[PROCESSING] End: 72046744
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Holding error in vision production manager 1 year 1 month ago #6231

The problem is here:
[Output]: [USB Port]: The Port is unavailable or the device is not connected.

Check the connection and possibly the cable to the machine.

Another possibility is that the port number to the machine has changed (USB001 to USB002). So you could also check the port you are sending the data to incase it is now different. Look in Queue > Manage Queues.
Last Edit: 1 year 1 month ago by rayw.
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Holding error in vision production manager 1 year 1 month ago #6232

PORT IS MUTOHRJ-900C_USB002+ WOULD THIS BE CORRECT AS SEVERAL OPTIONS COME UP
PRINTER IS MUTUH VJ-1614

THERE IS AN BUTTON WHICH SAYS INSTALL UNDER CONTROL PANEL. SHOULD I INSTALL?
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Holding error in vision production manager 1 year 1 month ago #6233

Click the arrow at the end of the portname currently selected and choose the MUTOHRJ-900C_USB00?+ port that shows lower down, if the port shows in the drop down list it is the correct port, the one showing at the top is not necessarily correct any longer.

If no MutohRJ-900C_Usb00?+ port shows in the drop down list, then the PC does not recognise that the printer is attached.

Ticking the control Panel option will just add this printer to the selection of printers available to you in windows, it will not help here.
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