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TOPIC: Dongle Error. Dongle not found or not valid.

Dongle Error. Dongle not found or not valid. 2 weeks 6 days ago #6706

  • GullPrint
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After dealing with my main computer crash over the last few (frustrating) days, I overwrote my CADlink Spectra 3000 dongle by accident, but was able to restore files with data recovery program. During the restoration, files order was rearranged (see attached pic) and now I'm not able to start Spectra RIP Version 5.23.00 Build 6178 - status "Holding error". There is a possibility that there are some extra folders that don't belong there. Is it possible to "fix" the dongle?
Thank you in advance for any information.
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Dongle Error. Dongle not found or not valid. 2 weeks 6 days ago #6707

  • rayw
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Normally the dongle does not need to have any files on it for it to work. You do however need the licence files you install with to be a match with the dongle.
If the dongle is not found or does not match the licence files, you will normally not get any further than the Splash screen displaying the error "dongle not found".

The error screen should show you the dongle number, and this should match what you have.
If this is not the error you are getting then it is likely the dongle is found and the problem is elsewhere.

If the RIP is opening, you can troubleshoot a little, by importing a job and choosing RIP only, see if this part is successful. If it is then try printing.

A Holding error would normally be when sending the print data to the printer, have a look at Queue > Manage Queues and check the port for the printer is correct.
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