Interactive Online Support

FilmMaker Support Videos


This area includes video's created by the CADlink Technical Support Group. Although they do incorporate some product training, they have been designed to address the more common technical support calls that CADlink receives on a daily basis. This will be an ongoing project with video's being added regularly. Prior to contacting our technical support group directly, it is strongly advised to visit this area to see whether or not your question may have been addressed by one of the existing videos.

Multiple Queues

Multiple Queues


How to add and manage multiple queues found in Visual Production Manager Filmmaker but applies also to Digital Factory and VPM in SignLab.

Product- Filmmaker but applies also to Digital Factory and VPM in SignLab.

Multiple QueuesWatch the Video

Getting Jobs Into The Queue

Getting Jobs Into The Queue


A variety of ways in which to send jobs for production including; printing directly from design apps, drag and drop, Hot Folders and Browse Function. Note- since the creation of this video the Browse Function has been improved by including it directly as part of the lower left hand archive window. Simply toggle between "Browse" and "Archive".

Product- Filmmaker but applies also to Digital Factory and VPM in SignLab

Getting Jobs Into The QueueWatch the Video

Print Mode Manager

Print Mode Manager


Caution Advanced . A run-through on how to create/update existing print modes. We strongly suggest that in order to accomplish this same task, users follow the Queue and Printer Wizard followed by the printing of the density test page instead of using this more advanced approach.

Product- FilmMaker

Print Mode ManagerWatch the Video

In RIP Separations

In RIP Separations


Separating composite files directly within FilmMaker as opposed to pre-separation in a design application

Product- FilmMaker

In RIP SeparationsWatch the Video

Hot Folders

Hot Folders


Setting up your Hotfolder interface.

Product- Filmmaker but applies also to Digital Factory and VPM in SignLab

Hot FoldersWatch the Video

Add/Remove a Printer

Add/Remove a Printer


Adding and removing printer support including a tour through the "Printer and Queue Setup Wizard.

Product- FilmMaker

Add/Remove a PrinterWatch the Video

USB printers

USB printers


Connecting USB printers and product communication with the printers.

Product- FilmMaker

USB printersWatch the Video