Please note that all below fields are manditory, and are required to be completed before submitting the form.
OEM Information
Company Name:
Contact Name:
Contact Phone Number:
Contact Extension:
Email:
Customer Information
Customer:
Dongle Number/Activation Pin - Code:
Phone Number:
Extension:
Product Name:
Build Number (from Help > About):
Printer:
Printer Driver Used:
Operating System: ---Windows 10Windows 8.1Windows 7
Operating System Type: 32 Bit64 Bit
When Did The Problem Begin?
Problem Description:
Troubleshooting Performed:
Are All Windows Updates Installed? YesNo
"Receive updates for other Microsoft Products when you update windows" enabled? (Control for this is found at Windows Settings > Update & Security > Advanced Options) YesNo
Is The System Running Antivirus Software? YesNo
If Yes, What Antivirus Software?:
Additional Notes:
Attach A File (Optional)
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