Single Incident Tech Support

Offers single incident technical support, valid for one tech support case. On-going technical support will require additional single incident purchases or annual tech support contracts.

All tech support tickets are generated on a call back basis, and will be answered 9am-5pm EDT, or 9am-5pm GMT.

Tech support is only offered in English.

PLEASE NOTE BEFORE PURCHASE: ONLY Digital Factory v10 and v11, SignLab v10 and v11, EngraveLab v10, and FilmMaker v10 are supported. Support contracts for any previous software versions cannot be purchased.

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