Canada
1525 Carling Ave,
Unit 110,
Ottawa, ON K1Z 8R9, Canada
Phone: (613) 247-0850
Sales Hotline: 1-800-545-9581
cadlinksales@fiery.com
Germany
Georg Christoph Neller Str.
3 D-54296 Trier,
Germany
Tel.: +49 (651) 96644840
emea.cadlinksales@fiery.com
Europe
Intech House,
Wilbury Way, Hitchin, Herts,
U.K. SG4 OTW
Phone: ++ 44 (0) 1462-420222
emea.cadlinksales@fiery.com
To contact a member of our team individually, find their contact info here
CONTACT CADLINK TECHNICAL SUPPORT
Note: The information on this page is specifically for customers in the Americas only. For customers elsewhere, please contact your country’s / region’s representative. If you do not know who your representative is, please visit the Contact page for assistance.
Technical Support:
1-888-744-6522
Dealer Priority Support:
1-833-232-1878 (please note – this number will only be monitored for authorized CADlink dealer inquiries, all other users should use the other options listed on this page)
CADlink Technicians are ready to help you solve your technical problems. Note that most calls are done on a call back basis. Therefore, please leave a voice message, including all required information (see below), and a technician will return your call promptly.
Hours of Operation:
Technical Support staff are available Monday through Friday 9AM to 5PM (EST).
Single-incident Support:
For $75 USD you may talk to a CADlink technician to resolve a single technical support problem.
On-going Support:
For $395.00 USD you may subscribe to continuous support. Annual Tech Assist coverage provides the best value with unlimited access to technical support over a 12-month period.
Required Information:
- Dongle (security device) number
- CADlink product being used (e.g., SignLab, ProfileLab etc.)
- Version of the CADlink product
- Operating system (Windows 10, 8, 7)
- Name of contact person
- Email address
- Phone number, including area code
- A brief description of the problem including any error messages which occur, and what function was being performed, when that error message occurred
Additional information that may be useful to include:
- Fax number
- Company name