1525 Carling Ave,
Ottawa, ON K1Z 8R9, Canada
Phone: (613) 247-0850
Sales Hotline: 1-800-545-9581
6453 Kaiser Drive, Fremont,
CA 94555, USA
Wilbury Way, Hitchin, Herts,
U.K. SG4 OTW
Phone: ++ 44 (0) 1462-420222
CONTACT FIERY LLC (CADlink) TECHNICAL SUPPORT
Note: The information on this page is specifically for customers in the Americas only. For customers elsewhere, please contact your country’s / region’s representative. If you do not know who your representative is, please visit the Contact page for assistance.
Fiery LLC (CADlink) Technicians are ready to help you solve your technical problems. Note that most calls are done on a call back basis. Therefore, please leave a voice message, including all required information (see below), and a technician will return your call promptly.
Hours of Operation:
Technical Support staff are available Monday through Friday 9AM to 5PM (EST).
For $75 USD you may talk to a Fiery LLC (CADlink) technician to resolve a single technical support problem.
For $395.00 USD you may subscribe to continuous support. Annual Tech Assist coverage provides the best value with unlimited access to technical support over a 12-month period.
- Dongle (security device) number
- Fiery LLC (CADlink) product being used (e.g., SignLab, EngraveLab etc.)
- Version of the CADlink product
- Operating system (Windows 11, 10)
- Name of contact person
- Email address
- Phone number, including area code
- A brief description of the problem including any error messages which occur, and what function was being performed, when that error message occurred
Additional information that may be useful to include:
- Fax number
- Company name