Contact CADlink

To contact a member of our team individually, find their contact info here

CONTACT CADLINK TECHNICAL SUPPORT

Note: The information on this page is specifically for customers in the Americas only. For customers elsewhere, please contact your country’s / region’s representative. If you do not know who your representative is, please visit the Contact page for assistance.

Technical Support:

1-888-744-6522

Dealer Priority Support:

1-833-232-1878 (please note – this number will only be monitored for authorized CADlink dealer inquiries, all other users should use the other options listed on this page)

CADlink Technicians are ready to help you solve your technical problems. Note that most calls are done on a call back basis. Therefore, please leave a voice message, including all required information (see below), and a technician will return your call promptly.

Hours of Operation:
Technical Support staff are available Monday through Friday 9AM to 5PM (EST).

Single-incident Support:
For $75 USD you may talk to a CADlink technician to resolve a single technical support problem.

On-going Support:

For $395.00 USD you may subscribe to continuous support. Annual Tech Assist coverage provides the best value with unlimited access to technical support over a 12-month period.

Required Information:

• Dongle (security device) number
• CADlink product being used (e.g., SignLab, ProfileLab etc.)
• Version of the CADlink product
• Operating system (Windows 10, 8, 7)
• Name of contact person
• Email address
• Phone number, including area code
• A brief description of the problem including any error messages which occur, and what function was being performed, when that error message occurred

Additional information that may be useful to include:

• Fax number
• Company name