Contact CADlink


1525 Carling Ave,
Unit 110,
Ottawa, ON K1Z 8R9, Canada
Phone: (613) 247-0850

Sales Hotline: 1-800-545-9581


6453 Kaiser Drive, Fremont,
CA 94555, USA
Phone: 1-800-545-9581


Georg Christoph Neller Str.
3 D-54296 Trier,
Tel.: +49 (651) 96644840


Intech House,
Wilbury Way, Hitchin, Herts,
Phone: ++ 44 (0) 1462-420222


Calle Encina 25, 9C
29651 Mijas
Malaga, Spain
+34 699 09 74 42

To contact a member of our team individually, find their contact info here


Note: The information on this page is specifically for customers in the Americas only. For customers elsewhere, please contact your country’s / region’s representative. If you do not know who your representative is, please visit the Contact page for assistance.

Technical Support:


Dealer Priority Support:

1-833-232-1878 (please note – this number will only be monitored for authorized CADlink dealer inquiries, all other users should use the other options listed on this page)

CADlink Technicians are ready to help you solve your technical problems. Note that most calls are done on a call back basis. Therefore, please leave a voice message, including all required information (see below), and a technician will return your call promptly.

Hours of Operation:
Technical Support staff are available Monday through Friday 9AM to 5PM (EST).

Single-incident Support:
For $75 USD you may talk to a CADlink technician to resolve a single technical support problem.

On-going Support:

For $395.00 USD you may subscribe to continuous support. Annual Tech Assist coverage provides the best value with unlimited access to technical support over a 12-month period.

Required Information:

  • Dongle (security device) number
  • CADlink product being used (e.g., SignLab, ProfileLab etc.)
  • Version of the CADlink product
  • Operating system (Windows 10, 8, 7)
  • Name of contact person
  • Email address
  • Phone number, including area code
  • A brief description of the problem including any error messages which occur, and what function was being performed, when that error message occurred

Additional information that may be useful to include:

  • Fax number
  • Company name