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Contact CADlink

Canada

1525 Carling Ave,
Unit 110,
Ottawa, ON K1Z 8R9, Canada
Phone: (613) 247-0850

Sales Hotline: 1 888 910 7954
(NOTE: This number will not offer technical support)

USA

6453 Kaiser Drive, Fremont,
CA 94555, USA
Phone: 1-800-545-9581

UK

Intech House,
Wilbury Way, Hitchin, Herts,
U.K. SG4 OTW
Phone: ++ 44 (0) 1462-420222

 

CONTACT FIERY LLC (CADlink) TECHNICAL SUPPORT

Note: The information on this page is specifically for customers in the Americas only. For customers elsewhere, please contact your country’s / region’s representative. If you do not know who your representative is, please visit the Contact page for assistance.

Technical Support:
Fiery LLC (CADlink) Technicians are ready to help you solve your technical problems. Please fill out the form including all required information, and a technician will get back to you promptly.

Hours of Operation:
Technical Support staff are available Monday through Friday 9AM to 5PM (EST).

Single-incident Support:
For $75 USD you may talk to a Fiery LLC (CADlink) technician to resolve a single technical support problem.

On-going Support:
For $395.00 USD you may subscribe to continuous support. Annual Tech Assist coverage provides the best value with unlimited access to technical support over a 12-month period.

Required Information:

  • Dongle (security device) number
  • Fiery LLC (CADlink) product being used (e.g., SignLab, EngraveLab etc.)
  • Version of the CADlink product
  • Operating system (Windows 11, 10)
  • Name of contact person
  • Email address
  • Phone number, including area code
  • A brief description of the problem including any error messages which occur, and what function was being performed, when that error message occurred

Additional information that may be useful to include:

  • Fax number
  • Company name