Contact CADlink

CONTACT FIERY LLC (CADlink) TECHNICAL SUPPORT

Note: The information on this page is specifically for customers in the Americas only. For customers elsewhere, please contact your country’s / region’s representative. If you do not know who your representative is, please visit the Contact page for assistance.

Technical Support:

1-888-744-6522

Fiery LLC (CADlink) Technicians are ready to help you solve your technical problems. Note that most calls are done on a call back basis. Therefore, please leave a voice message, including all required information (see below), and a technician will return your call promptly.

Hours of Operation:
Technical Support staff are available Monday through Friday 9AM to 5PM (EST).

Single-incident Support:
For $75 USD you may talk to a Fiery LLC (CADlink) technician to resolve a single technical support problem.

On-going Support:

For $395.00 USD you may subscribe to continuous support. Annual Tech Assist coverage provides the best value with unlimited access to technical support over a 12-month period.

Required Information:

• Dongle (security device) number
• Fiery LLC (CADlink) product being used (e.g., SignLab, EngraveLab etc.)
• Version of the CADlink product
• Operating system (Windows 11, 10)
• Name of contact person
• Email address
• Phone number, including area code
• A brief description of the problem including any error messages which occur, and what function was being performed, when that error message occurred

Additional information that may be useful to include:

• Fax number
• Company name