Contact CADlink

CONTACT FIERY LLC (CADlink) TECHNICAL SUPPORT

For the best support experience, we suggest you register on Fiery Communities and request access to submit cases. By doing so you’ll be able to view knowledge base articles that may allow you to solve your issue immediately.  If not, you’ll be able to submit a case quickly, upload files and see case progress in Communities.

You’ll need to register on Communities and request access to submit a support case.  The process is quick and easy – we’ve prepared this video to guide you through the process.  This will allow us to provide you with the best possible support experience.

We will be discontinuing the form on this page September 1^st, 2024 so take the time to register and explore Fiery Communities.

Technical Support:
Fiery LLC (CADlink) Technicians are ready to help you solve your technical problems. Please fill out the form including all required information, and a technician will get back to you promptly.

Hours of Operation:
Technical Support staff are available Monday through Friday 9AM to 5PM (EST).

Single-incident Support:
For $75 USD you may talk to a Fiery LLC (CADlink) technician to resolve a single technical support problem. Click here to learn more and purchase.

On-going Support:
For $395.00 USD you may subscribe to continuous support. Annual Tech Assist coverage provides the best value with unlimited access to technical support over a 12-month period. Click here to learn more and purchase.

Required Information:

• Dongle (security device) number
• Fiery LLC (CADlink) product being used (e.g., SignLab, EngraveLab etc.)
• Version of the CADlink product
• Operating system (Windows 11, 10)
• Name of contact person
• Email address
• Phone number, including area code
• A brief description of the problem including any error messages which occur, and what function was being performed, when that error message occurred

Additional information that may be useful to include:

• Fax number
• Company name