Canada
2150 Thurston Drive,
Suite 101,
Ottawa, ON K1G 5T9, Canada
Phone: (613) 247-0850
Fax: (613) 247-1488
Sales Hotline: 1-800-545-9581
Sales@cadlink.com
USA
500 Main Street, Clinton,
MA 01510, USA
Phone: 1-800-545-9581
Fax: (978) 368-3354
Sales@cadlink.com
Germany
Georg Christoph Neller Str.
3 D-54296 Trier,
Germany
Tel.: +49 (651) 96644840
Fax.: +49 (651) 96644841
Sales@cadlink.co.uk
Europe
Intech House,
Wilbury Way, Hitchin, Herts,
U.K. SG4 OTW
Phone: ++ 44 (0) 1462-420222
Fax: ++ 44 (0) 1462-420111
Sales@cadlink.co.uk
To contact a member of our team individually, find their contact info here
CONTACT CADLINK TECHNICAL SUPPORT
Note: The information on this page is specifically for customers in the Americas only. For customers elsewhere, please contact your country’s / region’s representative. If you do not know who your representative is, please visit the Contact page for assistance.
Technical Support:
1-888-744-6522
CADlink Technicians are ready to help you solve your technical problems. Note that most calls are done on a call back basis. Therefore, please leave a voice message, including all required information (see below), and a technician will return your call promptly.
Hours of Operation:
Technical Support staff are available Monday through Friday 9AM to 5PM (EST).
Single-incident Support:
For $75 USD you may talk to a CADlink technician to resolve a single technical support problem.
On-going Support:
For $299.00 USD you may subscribe to continuous support. Annual Tech Assist coverage provides the best value with unlimited access to technical support over a 12-month period.
Required Information:
- Dongle (security device) number
- CADlink product being used (e.g., SignLab, ProfileLab etc.)
- Version of the CADlink product
- Operating system (Windows 10, 8, 7)
- Name of contact person
- Email address
- Phone number, including area code
- A brief description of the problem including any error messages which occur, and what function was being performed, when that error message occurred
Additional information that may be useful to include:
- Fax number
- Company name