Contact CADlink


2150 Thurston Drive,
Suite 101,
Ottawa, ON K1G 5T9, Canada
Phone: (613) 247-0850
Fax: (613) 247-1488

Sales Hotline: 1-800-545-9581


500 Main Street, Clinton,
MA 01510, USA
Phone: 1-800-545-9581
Fax: (978) 368-3354


Georg Christoph Neller Str.
3 D-54296 Trier,
Tel.: +49 (651) 96644840
Fax.: +49 (651) 96644841


Intech House,
Wilbury Way, Hitchin, Herts,
Phone: ++ 44 (0) 1462-420222
Fax: ++ 44 (0) 1462-420111


Calle Encina 25, 9C
29651 Mijas
Malaga, Spain
+34 699 09 74 42

To contact a member of our team individually, find their contact info here


Note: The information on this page is specifically for customers in the Americas only. For customers elsewhere, please contact your country’s / region’s representative. If you do not know who your representative is, please visit the Contact page for assistance.

Technical Support:


CADlink Technicians are ready to help you solve your technical problems. Note that most calls are done on a call back basis. Therefore, please leave a voice message, including all required information (see below), and a technician will return your call promptly.

Hours of Operation:
Technical Support staff are available Monday through Friday 9AM to 5PM (EST).

Single-incident Support:
For $75 USD you may talk to a CADlink technician to resolve a single technical support problem.

On-going Support:

For $299.00 USD you may subscribe to continuous support. Annual Tech Assist coverage provides the best value with unlimited access to technical support over a 12-month period.

Required Information:

  • Dongle (security device) number
  • CADlink product being used (e.g., SignLab, ProfileLab etc.)
  • Version of the CADlink product
  • Operating system (Windows 10, 8, 7)
  • Name of contact person
  • Email address
  • Phone number, including area code
  • A brief description of the problem including any error messages which occur, and what function was being performed, when that error message occurred

Additional information that may be useful to include:

  • Fax number
  • Company name