For North American And UK Customers Only*
The Tech Assist Program: Designed to enhance production by offering factory direct technical support and services for CADlink brand software. Tech Assist delivers priority access to CADlink’s technical support as well as on-going access to maintenance upgrades, improvements to device drivers, new printer profiles, and technology improvements as they become available.
CURRENT PRODUCT VERSION SUPPORT
Current Product Version refers to the current product release version available at retail.
As of June 1st, 2023, this includes:
SignLab v10, EngraveLab v10, FilmMaker v10, and Digital Factory v11.
Purchases (new or upgrades) of the above packages entitle the user to:
- 3 Months free support
- Optional 12-month or single incident support contract(s) after initial 3 months
LEGACY PRODUCT VERSION SUPPORT
Legacy Product Version refers to the previous product release version available at retail, for 12 months following the release of a Current Product Version.
As of June 1st, 2023:
All SignLab, EngraveLab, FilmMaker, and ProfileLab legacy versions (SL9, EL9, FM4, PL9) and older will no longer be in support (Except annual support contracts previously arranged). Digital Factory v10 support will expire May 10, 2024.
Legacy Product Versions that are still in support entitles the user to:
- Single incident support contracts
- No annual support contract offered
*CADlink software programs included in CADlink’s Tech Assist Program are SignLab, EngraveLab, FilmMaker, and Digital Factory.
The program provides time-limited free technical support for all supported CADlink software packages* that are at one customer site.
The program provides maintenance updates for all supported CADlink software packages* at one customer site. Updates can include new or improved cutter and printer drivers, new print modes for existing printers, bug fixes, and technology additions that improve the productivity of the CADlink software version that is registered in the Tech Assist program.
Important: If a CADlink software package owned by the user is not registered in the Tech Assist program, once their free access period expires, they will not receive technical support from CADlink until they subscribe to the Tech Assist program.
When the free access period to the Tech Assist program has expired, you can continue to receive technical support by subscribing to CADlink’s Tech Assist program.
There are two options are available:
Per Incident – $75.00 (USD)
Coverage for a single technical support incident only.
Annual Subscription – $395.00 (USD)
Annual Tech Assist coverage provides the best value with unlimited access to technical support over a 12-month period.
For customers with multiple dongles, the $395 annual fee covers all registered dongles of the same version.
How Does It Work?
Using TeamViewer, a completely online interactive application, we connect our computer to yours via the internet and actually walk you through any installation, configuration, or feature questions you may have in real time. It makes the whole process very easy.
How Do I Schedule My Own Personal Appointment?
If you are a new customer who purchased the software within the past 2 months, simply call our sales hotline at 1-800-545-9581. Please understand that due to language and time-zone restraints, this program is presently only available to North American residents.
*NOT AVAILABLE IN CONJUNCTION WITH PROMOTIONAL PACKAGE PRICING OR OEM/THIRD PARTY CUSTOM SOFTWARE PACKAGES. FREE TRAINING SESSIONS ONLY AVAILABLE IN THE UNITED STATES AND CANADA