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CADlink Tech Assist Program

For North American Customers Only*

The Tech Assist Program: Designed to enhance production by offering factory direct technical support and services for CADlink brand software. Tech Assist delivers priority access to CADlink’s technical support as well as on-going access to maintenance upgrades, improvements to device drivers, new printer profiles, and technology improvements as they become available.

Included Support

A new purchase of CADlink software* entitles the owner to 180 days (from date of purchase) of free access to CADlink’s Tech Assist Program.

Upgrading to the latest version of CADlink software* entitles the owner to 90 days (from date of upgrade) of free access to CADlink’s Tech Assist program.

A Designer or Site License package for an original CADlink software package owned by the user entitles the owner to free access to CADlink’s Tech Assist program, for as long as their corresponding original package has free access to the Tech Assist program.

*CADlink software programs included in CADlink’s Tech Assist Program are SignLab, EngraveLab, FilmMaker, and Digital Factory

Free 1-Hour “Getting Started” Help Session*

These one-on-one, online sessions are for new CADlink customers only and will provide you with an open dialogue with one of our support specialists. You will be able to ask any questions about the software and will get up and running in minutes. Not only will you be able to ask the questions, but the interactive session will bring the help right to your screen.

How Does It Work?

We use an approach called “Virtual Network Connection” or “VNC”. This means that we connect our computer to yours via the internet and actually walk you through any setup or configuration questions you may have in real time. It makes the whole process very easy.

How Do I Schedule My Own Personal Appointment?

If you are a new customer who purchased the software within the past 2 months, simply call our sales hotline at 1-800-545-9581 to book your one hour session. Please understand that due to language and time-zone restraints, this program is presently only available to North American residents.

*NOT AVAILABLE IN CONJUNCTION WITH PROMOTIONAL PACKAGE PRICING OR OEM/THIRD PARTY CUSTOM SOFTWARE PACKAGES. FREE TRAINING SESSIONS ONLY AVAILABLE IN THE UNITED STATES AND CANADA

Program Details

The program provides time-limited free technical support for all supported CADlink software packages* that are at one customer site.

* SignLab version 8.0 and Profilelab and EngraveLab version 7.1 and earlier are no longer be supported by CADlink and cannot be registered in the Tech Assist program.

The program provides maintenance updates for all supported CADlink software packages* at one customer site. Updates can include new or improved cutter and printer drivers, new print modes for existing printers, bug fixes, and technology additions that improve the productivity of the CADlink software version that is registered in the Tech Assist program.

Important: If a CADlink software package owned by the user is not registered in the Tech Assist program, once their free access period expires, they will not receive technical support from CADlink until they subscribe to the Tech Assist program.

Extended Support

When the free access period to the Tech Assist program has expired, you can continue to receive technical support by subscribing to CADlink’s Tech Assist program.

There are two options are available:

Per Incident – $75.00 (USD)
Coverage for a single technical support incident only.

Annual Subscription – $299.00 (USD)
Annual Tech Assist coverage provides the best value with unlimited access to technical support over a 12-month period.

For customers with multiple dongles, the $299 annual fee covers all registered dongles of the same version.